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  1. Validis DataShare Support
  2. Uploading Your Data & Supported Packages
  3. Troubleshooting

Troubleshooting

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  • How to Activate a "Locked" user
  • How to resolve an Invalid Request URI Error
  • Windows Defender SmartScreen
  • DataShare not matching accounting package data
  • Portal error messages and fixes
  • "Could not connect to database" - Error Message
  • You don't have a Xero organisation yet
  • "Log file uploaded successfully, sorry for the inconvenience" window
  • Error: Invalid file types(s)
  • Locating Error Log Files
  • Error: Application cannot be started
  • Submitting a Backup File
  • Could not connect to QuickBooks database. Please check your username and password.
  • Data Credentials Not Accepted
  • Expected Backup File Formats
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