Validis DataShare Support

Click to download the full DataShare Support and Service Level Agreement

Validis will provide a managed application service to the Licensee, including:

• Support center which functions as a (front line) support desk to the support desk of the Licensee;
• The installation, configuration, updating, monitoring and management of the Software on the environment;
• The activation of the relevant Licensed Modules (if applicable);
• The access to a self-service support center & help site;

Incident submission:

Incidents must be submitted with adequate information for Validis to troubleshoot the incident. Validis will determine if adequate information is submitted with each ticket.

Support Availability – (“Hours of Operation”)

The Hours of Operation of the standard supported Validis Service availability is:

• Monday to Friday 09:00 through 17:00 (EST) US Eastern Standard Time
• Monday to Friday 09:00 through 17:30 (UK)