JULY 2019

 

Resolved- 11 July - 09:20 (BST)

We can confirm that the fix to address the branding issue was successfully released after hours yesterday evening.

Update - 08 July - 18:00 (BST)

The development of the fix for the issue is complete. Once the QA team have completed testing tomorrow we will provide an ETA for release.

Update - 08 July - 16:00 (BST)

The technical team have found that the bug manifests itself by displaying an incorrect logo and/or colour scheme on reports downloaded from DataShare View by admin portal users. SME’s are not affected.

Update - 05 July - 17:00 (BST)

There is a logo branding error currently present on our downloaded reports, it does not affect financial data integrity.

We have begun investigating the issue, apologies for any confusion and inconvenience caused.

JUNE 2019

 

Resolved- 06 June 2019 - 14:17 (BST)

 We can confirm that the DataShare CA platform is now stable and services are operational.

 

______________________________________________________________________________

Update - 06 June 2019 - 10:40 (BST)

DataShare CA is currently experiencing an outage. Our technical teams are currently working on resolving the issue.

MAY 2019

 

Resolved - 10 May 2019 - 10:22 (BST)

Following the changes made out of hours yesterday the platform is currently stable and running as expected.

The queued uploads from yesterday have all been successfully processed and we will continue to monitor the platform for any changes

_____________________________________________________________________________

Update - 09 May 2019 - 17:36 (BST)

 

Our technical team continue to work with the Microsoft engineers on a potential resolution to the Azure issue. They will be working out of hours to apply changes that are aimed at restoring platform stability.

As mentioned in previous update our team are keeping track of all uploads that have not been processed and will aim to process these before start of business tomorrow.

______________________________________________________________________________

Update - 09 May 2019 - 14:07 (BST)

The failed user uploads are being queued in the DataShare system and are currently being reprocessed.

We advise that users who have received a ‘Failed’ upload status today wait until they receive a successful email notification whilst we reprocess data.

______________________________________________________________________________

Update - 09 May 2019 - 11:52 (BST)

 

DataShare UK is currently experiencing processing failures

______________________________________________________________________________

Resolved - 08 May 2019 - 19:15 (BST)

 We can confirm that the DataShare UK platform is now stable and services are operational.

______________________________________________________________________________

Update - 08 May 2019 - 11:08 (BST)

The majority of data uploads that were in the processing queue have completed successfully.

We will continue to monitor the upload queue and would advise that users with an upload currently queued for processing wait for a completion notification via email.

______________________________________________________________________________

Update - 07 May 2019 - 17:18 (BST)

Whilst Microsoft continues to work on resolving the issue with Azure, our technical team are working on implementing a change for DataShare UK that will be applied out of hours.

The change will focus on processing the queue of uploads created as a result of the Azure services issue. 

______________________________________________________________________________

Update - 07 May 2019 - 13:35 (BST)

Our technical team are continuing to work with Microsoft to resolve the issue.

Microsoft has identified the cause of the issue and has escalated this internally to their technical team that has access to the services causing the issue. We currently do not have an ETA on a resolution.

______________________________________________________________________________

Update - 07 May 2019 - 09:43 (BST)

Starting at 09:43 BST on 07 May 2019 We are currently investigating an issue with Microsoft Azure which affects DataShare UK. 

We have an open severity 1 case with Microsoft Azure to resolve the underlying server issues.

_____________________________________________________________________________

Resolved - 03 May 2019 - 09:42 (BST)

All DataShare UK services have now been restored and data processing times are back to normal.

______________________________________________________________________________

Update - 02 May 2019 - 09:00 (BST)

We are currently investigating an issue with Microsoft Azure which affects DataShare UK users who are experiencing slow processing times for uploads.

We have an open severity 1 case with Microsoft Azure to resolve the underlying server issues.

______________________________________________________________________________

Update - 01 May 2019 - 08:46 (BST)

Starting at 08:46 GMT on 01 May 2019 - We currently have an issue with processing on DataShare UK. We we are working on this as a priority and will provide a further update. 

 

MARCH 2019

Resolved - 18 March 2019 - 16:35  (GMT)

All DataShare UK services have now been restored to normal.

______________________________________________________________________________

Update - 18 March 2019 - 15:35 (GMT)

Starting at 15:35 GMT on 18 March 2019 - We are currently an outage on DataShare UK. We we are working on this as a priority and will provide a further update within 60 minutes. 

______________________________________________________________________________

Resolved - 16 March 2019 - 13:08 (GMT)

______________________________________________________________________________

Update - 13 March 2019 - 10:54 (GMT)

Starting at 10:54 GMT on 13 March 2019 - We are currently investigating an issue with our DataShare UK email notification service where users recieve duplicate emails

 

SEPTEMBER 2018

______________________________________________________________________________

Resolved - 28 Sept 2018 - 12:27 (BST)

______________________________________________________________________________

Update - 28 Sept 2018 - 11:42 (BST)

We are currently investigating an issue which affects a sub-set of DataShare UK users who are experiencing an error when launching DataShare Connect. 

 

AUGUST 2018

______________________________________________________________________________

Resolved - 21 Aug 2018 - 8:00 (BST) 

Starting at 5:00 EST on 20 Aug 2018 - the DataShare Reseller platform in the United States issues with email delivery has been resolved.

______________________________________________________________________________

Update - 18 Aug 2018 - 13:00 (BST) 

Starting at 12:00 EST on 17 Aug 2018 - the DataShare Reseller platform in the United States is experiencing email delivery issues across all portals.

______________________________________________________________________________

Resolved - 02 Aug 2018 - 01:00 (BST) 

Microsoft have resolved the intermittent latency and connection failures to their Azure service. All DataShare US services have now been restored to normal.

 

Please follow the below link for more information:

https://azure.microsoft.com/en-us/status/history/ 

______________________________________________________________________________

Update - 01 Aug 2018 - 17:16 (BST)

As of this time the DataShare US service has been restored, however Microsoft are still working on resolving the wider issue with Azure which may cause temporary outages.

______________________________________________________________________________

Update - 01 Aug 2018 - 16:17 (BST)

Starting at 09:18 EST on 01 Aug 2018 - DataShare in the United States is experiencing availability issues in accessing customer portals. This is due to a wider Microsoft Azure issue on which DataShare is hosted - we are working on this as a priority and will provide a further update within 60 minutes.