If for any reason you are prompted to upload your backup file, below is the expected type of file and the instructions on how to retrieve it.
For Versions 17 and 18 -
Launch Sage System Administrator from your computer menu. Choose the backup tab and then select the company you are creating the backup for. Once selected continue by clicking Back Up Now.
Once complete you will get a notification informing you that the files were backed up successfully. After the notification is received that the backup was completed you will find the zipped backup folder in the chosen location.
Once your backup is created for all versions please reference Submitting a Backup File for instructions on submitting your backup in the DataShare system.