There are a number of pre-requisites which need to be in place to allow users to download and install DataShare Connect (vClient) on their machines. 

Please forward the below pre-requisites to an IT department who will be able to confirm and apply any changes needed to run vClient.

Registry Key Access

In order for the vClient application to be installed via ClickOnce, the user installing the application must have read/write permissions to some registry keys and folders.

Read/Write access should be provided to the following registry keys:

• HKEY_CURRENT_USER\Software\Classes\Software\
• HKEY_CURRENT_USER\Microsoft\Windows\CurrentVersion\Uninstall

Read/Write access should be provided to the following folders:

• %userprofile%\AppData\Roaming
• %userprofile%\AppData\Local

Provisioner URL

The below provisioner URL needs to be 'white-listed' on the machine for the user running vClient. Please ensure that the correct URL for your region is added to the machines Antivirus, Firewall and Proxy 'white-list' as the provisioner URL is where vClient is downloaded from.