If for any reason you are prompted to upload your backup file, below are the expected type of files and the guide on how to get it.
Sage 300 backup is not 1 file, it a combination of 1 folder + 1 file. These must be generated from Sage 300 and we cannot not process backup files generated on SQL Server Management Studio.
How to generate these items?
Log into Sage 300 and click onto Administrative Services > Database Dump.
If you do not see Administrative Services it means you do not have this level of permission and should contact your Admin or IT support to get access to the Admin user account.
Click the Database drop down list and select the data file you would like to backup.
Under Dataset Directory select the location where you would like to save the backup items. We recommend creating a new folder (Here "Backup") and save your Database Dump items in there.
Go to the Dataset Directory location you entered to save the Database Dump. In the folder you created you should find 1 file + 1 folder as seen below:
To submit the backup the file and folder should be submitted separately. Before uploading these items you need to zip the folder. Go to the location where you placed your backup folder (Here C:\User\gpeyre\Desktop) and do the following -
- Right click the folder
- Select Send to
- Select Compressed (zipped) folder
For specific instructions on submitting your backup in DataShare click here. When submitting your Sage 300 AccPac backup up please submit the zipped folder and .DCT file separately.
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