If your accounting package fails to upload or you have an accounting package that requires you to send a backup of your accounting data, you can send a backup copy through a DataShare Engagement.
To submit a backup click Portal at the top right of your screen and then select Submit Backup.
Before submitting the backup file, make sure that the file size does not exceed the file size limit of 1.5GB. If the backup file is over the 1.5GB limit, compress the file and submit the compressed file.
Select the engagement, the accounting package, and enter the username and password for the accounting package in order to access the data. Once all the relevant information has been entered, click on Upload Backup.
Once uploaded successfully the file will be scanned for viruses and you will receive an email letting you know that the submission was successful.
In the event that the virus scan fails you will receive an email notification with instructions on how to proceed.