Changing the Support button

If you are not satisfied with the default settings and if your user role permits, you can customise the support details that are shown when a user clicks on the Support button within the DataShare Portal.

You can customise the contact details and message for raising an issue, logging an email, and telephone contacts.

You will need to amend the options in all languages that you have available for your DataShare Portal.

To begin making changes go to the Customization tab on your DataShare dashboard and select Branding and Visual. You will then select Support Details on the left side of the page. 

Make your amendments as needed and click SAVE to confirm your changes. Your changes will be effectively immediately for all users of your DataShare Portal.

To avoid errors please ensure that 'http://' or 'https://' is added to the beginning of a URL entered in the 'Ticket Section URL'  field

If either 'http://' or 'https://'  is not added to the beginning of the URL DataShare will:

1. Not detect that the address entered is a URL
2. Attempt to resolve the address locally by automatically adding the incomplete address to the end of your DataShare portal's URL.